John Hancock Financial Services
Sr. Technical Product Owner
Tumbledie Games, LLC
Member/Manager
Sr. Technical Product Owner with a background in customer relations, support and sales. 16 years of financial industry experience, primarily with fixed & variable annuities and mutual funds. 14+ years IT analysis with a focus on data models and SQL. Strong analytical skills that provide quick insight into unfamiliar and complex issues, centered on business systems and process improvement.
Thrives on varied responsibilities and latitude to explore unorthodox problem solving solutions.
Southern New Hampshire University
Bachelor's Degree, Business Information Systems
2011-2015
ITT-Technical Institute Online
Associate's Degree, Information Technology
2007-2009
Senior Technical Product Owner
Jun 2024-Present
Boston, MA
Agile user story development, project management, team leadership, communications & coordination across multiple business units and stakeholders, project funding plans and projections, vendor & team collaboration, knowledge-base and documentation development & maintenance
Senior Data Analyst
Apr 2017-Jun 2024
Portsmouth, NH
Leadership Responsibilities: Team Leadership; Training; Process Coordination; Vendor & Off-Site Team Collaboration; Interdepartmental Collaboration; Process Improvement; Standards & Best Practices Development & Implementation; Process Efficiency Improvement; Knowledgebase Development & Maintenance
Technical Responsibilities: MS-SQL Database Analysis, Reporting and Maintenance; Data Modeling; Version Management & Code Repository Management (SVN); Code Development, Deployment & Certification/Functional/Region Testing; Systems and Application Administration (MS Windows/Azure/Cloud); Informatica Application Support; Project Analysis & Documentation; Systems Analysis & Documentation
Member/Manager, "Master of Coin"
Mar 2020-Present
Rochester, NH
IT Business Analyst III
Aug 2015-April 2017 | 1 yr 9 mos
Portsmouth, NH
Database and reporting analysis for financial products (Microsoft SQL Server and Cognos): fixed & variable annuities, group pension plans and others. Process development and improvement; automation via CA Workload Automation & Informatica; data modeling and relational database development/improvement; database versioning and implementation; test plan development and execution; master data management (MDM).
Business Systems Analyst
Mar 2010-Aug 2015 | 5 yrs 6 mos
Portsmouth, NH
Production support in the IT group for the Vantage-One mainframe, AWD document-management and Datastores/reporting systems (Cognos). Includes project analysis, project documentation, database analysis and development (MS SQL & DB2), reporting analysis and development (MS SQL & DB2), data modeling, code deployment and implementation, version management, systems development life-cycle, test plan development and execution, analysis and troubleshooting of issues encountered, understanding of business needs in the financial services industry--specialty: fixed and variable annuities.
Client Services Representative
Nov 2007-Mar 2010 | 2 yrs 5 mos
Portsmouth, NH
Phone-based customer support in an incoming call-center; peer support & training; knowledge management; escalated issue resolution
Consultant
Jan 2006-Dec 2012 | 7 yrs
Freelance website design & consultation services; computer & home network installation, troubleshooting and maintenance; purchase and upgrade assistance.
Technology Services Manager
Jun 2006-Nov 2007 | 1 yr 6 mos
IT purchasing; network administration; PC maintenance and repair; data backup & storage; desktop publishing (Adobe InDesign); graphic art and cover design (Adobe Photoshop)
Account Manager
Jan 2006-May 2006 | 5 mos
Sales; customer support; relationship building
PC Services Technician
Sep 2003-Nov 2005 | 2 yrs 3 mos
Customer support; relationship management; PC troubleshooting and repair; virus removal & maintenance; spyware removal & maintenance; sales